---
title: Critical
description: Deposit to Dashboard issues Card Load issues from VVIPs and Cardholders beyond 72 hours Compromised or Lost Card Unauthorized charges and transactions KYC updates are overdue by 1 week Card application and shipment updates are overdue by 5 weeks
url: "https://www.bananacrystal.com/faq/critical/"
updated: "2024-08-06"
category: BC Debit Card / Customer Service Priority
---

# Critical

Deposit to Dashboard issues

Card Load issues from VVIPs and Cardholders beyond 72 hours

Compromised or Lost Card

Unauthorized charges and transactions

KYC updates are overdue by 1 week

Card application and shipment updates are overdue by 5 weeks