---
title: How can I dispute unauthorized transactions on my account?
description: "⚠️Action Item: Step 1 – Statement of Account Request & Lock Card Request If you notice transactions on your account that you don’t recognize, please kindly provide us with information including: 1. Name: 2. Card #: 3. Email Address: 4.…"
url: "https://www.bananacrystal.com/faq/how-can-i-dispute-unauthorized-transactions-on-my-account/"
updated: "2024-08-06"
category: BC Debit Card / Unauthorized Transaction
---

# How can I dispute unauthorized transactions on my account?

⚠️Action Item: Step 1 – Statement of Account Request & Lock Card Request

If you notice transactions on your account that you don’t recognize, please kindly provide us with information including:

1. Name:
2. Card #:
3. Email Address:
4. Statement Date Coverage:
5. Lock Card(Yes or No):

⚠️Action Item: Step 2 – Dispute Transaction Report

1. Screenshot of Transaction:
2. Merchant (if available):
3. Highlight the disputed transactions on your Statement of Account.
4. Fill out the Disputed Transaction Form:

⚠️Action Item: Please create a ticket on [support@bananacrystal.com](mailto:support@bananacrystal.com) with all the provided information.