---
title: How to fix your camera when it’s showing a black screen
description: To verify your account, you need to take live photos of your document and a selfie.  When your mobile phone camera is showing a black screen it will block you from completing your verification. Here are some methods to fix…
url: "https://www.bananacrystal.com/faq/how-to-fix-your-camera-when-its-showing-a-black-screen/"
updated: "2024-08-12"
category: Verification / How To Fix the Camera Not Working On Your Android Phone
---

# How to fix your camera when it’s showing a black screen

To verify your account, you need to take live photos of your document and a selfie. 

When your mobile phone camera is showing a black screen it will block you from completing your verification. Here are some methods to fix your camera so you can take the photos for verification.

#### **Perform System Updates**

If you fail to update your phone's Android software (operating system or OS), this can cause camera problems. 

#### How to Perform a System Update

1. Ensure that you connect the device to a Wi-Fi network and your phone is fully charged or plugged in.

2. Open **Settings**

3. Tap **System **or **About Device**>**System Update**

4. Press**Check for Updates. **Your Android will check for updates automatically and ask you to install the latest OS update available.

#### Another solution is carrying out a quick restart of your device:

####  **Restart your Mobile Phone**

1. Press and hold the power button

2. On the next screen that shows up, swipe up to restart

If the above does not work, see How to Fix When Your Camera is Not Working on Your Phone