---
title: I failed to enter my PIN 3 times, and my card got locked. What do I do?
description: "If you fail to enter your PIN correctly three times, your card will be automatically locked for security purposes. To unlock your card, you will need to provide: 1. Email: 2. Card Number: 3. Reason of Error: ⚠️Action Item: Please…"
url: "https://www.bananacrystal.com/faq/i-failed-to-enter-my-pin-3-times-and-my-card-got-locked-what-do-i-do/"
updated: "2024-09-27"
category: BC Debit Card / Pin
---

# I failed to enter my PIN 3 times, and my card got locked. What do I do?

If you fail to enter your PIN correctly three times, your card will be automatically locked for security purposes. To unlock your card, you will need to provide:

1. Email:
2. Card Number:
3. Reason of Error:

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.