---
title: My deposit hasn’t shown up yet — what should I do?
description: "Work through these in order: 1. **Check the status** of the deposit in the app (not on the partner's page). If it's *Processing*, it's already detected and being credited. 2. **Confirm you included the `BC-XXXXXX` reference** exactly. A missing or…"
url: "https://www.bananacrystal.com/faq/my-deposit-hasnt-shown-up-yet-what-should-i-do/"
updated: "2026-07-27"
category: "Agents / Deposits & Funding"
---

# My deposit hasn’t shown up yet — what should I do?

Work through these in order:

1. **Check the status** of the deposit in the app (not on the partner's page). If it's *Processing*, it's already detected and being credited.
2. **Confirm you included the `BC-XXXXXX` reference** exactly. A missing or wrong reference is the most common cause of delayed bank deposits -- those go to manual reconciliation.
3. **Confirm the amount** you sent matches what you initiated. A mismatch can hold up automatic crediting.
4. **Allow for bank timing** -- wires/ACH depend on your bank's clearing time.
5. If it's been well beyond the expected time and the status hasn't moved, contact **support@bananacrystal.com** with your reference code -- deposits that can't be auto-matched are held safely for manual crediting, not lost.