---
title: My online payment couldn’t go through. What should I do?
description: "If you encounter difficulties with online payments, please fill out this form to activate the online payment feature:  [https://www.bananacrystal.com/bc-debit-card-customer-request](https://www.bananacrystal.com/bc-debit-card-customer-request/)/"
url: "https://www.bananacrystal.com/faq/my-online-payment-couldnt-go-through-what-should-i-do/"
updated: "2024-07-15"
category: BC Debit Card / Transaction Issues
---

# My online payment couldn’t go through. What should I do?

If you encounter difficulties with online payments, please fill out this form to activate the online payment feature:  [https://www.bananacrystal.com/bc-debit-card-customer-request](https://www.bananacrystal.com/bc-debit-card-customer-request/)/