---
title: My store problem is not listed here
description: Contact support with your store handle and, if it is about a specific payment, the payment id. Both are on screen where the problem is, and having them saves a round trip.
url: "https://www.bananacrystal.com/faq/my-store-problem-is-not-listed-here/"
updated: "2026-09-12"
category: Business / Store at Agent Website / Managing Your Store
---

# My store problem is not listed here

Contact support with your store handle and, if it is about a specific payment, the payment id. Both are on screen where the problem is, and having them saves a round trip.