---
title: My withdrawal failed — do I lose my money?
description: "**No.** If a payout can't be completed, your balance is protected: - Your **USDb is automatically credited back** to your wallet (re-minted), and the one-time verification fee -- if it was charged -- is refunded too. - The system keeps…"
url: "https://www.bananacrystal.com/faq/my-withdrawal-failed-do-i-lose-my-money/"
updated: "2026-07-27"
category: "Agents / Withdrawals & Cash-Out"
---

# My withdrawal failed — do I lose my money?

**No.** If a payout can't be completed, your balance is protected:

- Your **USDb is automatically credited back** to your wallet (re-minted), and the one-time verification fee -- if it was charged -- is refunded too.
- The system keeps retrying the refund until it succeeds, so a failed payout never leaves you short.
- If a withdrawal stays stuck for an unusually long time, contact **support@bananacrystal.com** -- some edge cases are resolved with a manual payout by our team.