---
title: My withdrawal was declined. What should I do?
description: "If your withdrawal was declined, we apologize for the inconvenience. Please provide the following details so our bank can assist you: - Name - Card number - ATM name - Withdrawal Amount - Date of withdrawal - Video/Picture of the…"
url: "https://www.bananacrystal.com/faq/my-withdrawal-was-declined-what-should-i-do/"
updated: "2024-08-06"
category: BC Debit Card / Withdrawal Problem
---

# My withdrawal was declined. What should I do?

If your withdrawal was declined, we apologize for the inconvenience. Please provide the following details so our bank can assist you:

- Name
- Card number
- ATM name
- Withdrawal Amount
- Date of withdrawal
- Video/Picture of the issue (if available)

⚠️Action Item: Please create a ticket on [support@bananacrystal.com](mailto:support@bananacrystal.com) with all the provided information