---
title: Urgent
description: Dashboard deposit issues Delayed card loading for VVIPs and Cardholders (over 48 hours) Card termination request Card replacement request Card activation request KYC updates are overdue by 72 hours
url: "https://www.bananacrystal.com/faq/urgent/"
updated: "2024-08-06"
category: BC Debit Card / Customer Service Priority
---

# Urgent

Dashboard deposit issues

Delayed card loading for VVIPs and Cardholders (over 48 hours)

Card termination request

Card replacement request

Card activation request

KYC updates are overdue by 72 hours