---
title: What happens if I sent a deposit without the correct reference?
description: "Don't worry -- it isn't lost. Deposits that can't be automatically matched (missing/incorrect reference, or no matching order) are routed to a **holding/suspense account** and credited manually by our team. Contact **support@bananacrystal.com** with your payment details (amount, date, sending bank,…"
url: "https://www.bananacrystal.com/faq/what-happens-if-i-sent-a-deposit-without-the-correct-referen/"
updated: "2026-07-27"
category: "Agents / Deposits & Funding"
---

# What happens if I sent a deposit without the correct reference?

Don't worry -- it isn't lost. Deposits that can't be automatically matched (missing/incorrect reference, or no matching order) are routed to a **holding/suspense account** and credited manually by our team. Contact **support@bananacrystal.com** with your payment details (amount, date, sending bank, and any reference you used) so we can locate and credit it.