---
title: What if my KYC failed?
description: "If your KYC fails, you will receive an email requesting resubmission. Simply visit https://app.bananacrystal.com/cards/requests/new to resubmit your KYC documents."
url: "https://www.bananacrystal.com/faq/what-if-my-kyc-failed/"
updated: "2024-07-15"
category: BC Debit Card / KYC
---

# What if my KYC failed?

If your KYC fails, you will receive an email requesting resubmission. Simply visit https://app.bananacrystal.com/cards/requests/new to resubmit your KYC documents.