---
title: What is the difference between live chat and email support?
description: "**Live chat** is real time and needs you to be signed in. If the assistant cannot resolve something, it hands the conversation to a person, who follows up by email, so the reply reaches you even after you close the…"
url: "https://www.bananacrystal.com/faq/what-is-the-difference-between-live-chat-and-email-support/"
updated: "2026-09-12"
category: Business / Store at Agent Website / Getting Help
---

# What is the difference between live chat and email support?

**Live chat** is real time and needs you to be signed in. If the assistant cannot resolve something, it hands the conversation to a person, who follows up by email, so the reply reaches you even after you close the window.

**Email** is a short form: leave your message and we get back to you. If live chat is not available, the button opens this form instead.