---
title: What is the difference between payment email and support email?
description: "- **Payment email** is yours. Payment and account notices go there. - **Support email** is public. It shows on your checkout page so a customer with a problem can reach you. They can be the same address, but most merchants…"
url: "https://www.bananacrystal.com/faq/what-is-the-difference-between-payment-email-and-support-email/"
updated: "2026-09-12"
category: Business / Store at Agent Website / Creating a Store
---

# What is the difference between payment email and support email?

- **Payment email** is yours. Payment and account notices go there.
- **Support email** is public. It shows on your checkout page so a customer with a problem can reach you.

They can be the same address, but most merchants keep them apart.