---
title: What is the fee for replacing a lost or damaged card?
description: "- Plastic Card: $ 210 for replacement and $100 for Shipping Cost - Metal Card: $360 for replacement and $120 for Shipping Cost To request a replacement card, please provide: - Complete the customer request form: [https://www.bananacrystal.com/bc-debit-card-customer-request/](https://www.bananacrystal.com/bc-debit-card-customer-request/)  - A selfie with…"
url: "https://www.bananacrystal.com/faq/what-is-the-fee-for-replacing-a-lost-or-damaged-card/"
updated: "2024-08-06"
category: BC Debit Card / Card Replacement/Renewal Fee
---

# What is the fee for replacing a lost or damaged card?

- Plastic Card: $ 210 for replacement and $100 for Shipping Cost
- Metal Card: $360 for replacement and $120 for Shipping Cost

To request a replacement card, please provide:

- Complete the customer request form: [https://www.bananacrystal.com/bc-debit-card-customer-request/](https://www.bananacrystal.com/bc-debit-card-customer-request/) 
- A selfie with your passport
- TXN hash for payment of the replacement card

⚠️Action Item: Please create a ticket on [support@bananacrystal.com](mailto:support@bananacrystal.com) with all the provided information.