---
title: What should I do if I encounter technical issues with loading the card?
description: "**Problem Example:** 1. The confirm button remains unresponsive when attempting to complete the card-loading process. 2. An “incorrect address” error message is displayed upon trying to load the card. 3. A greyed-out token option appears on the dashboard, preventing selection.…"
url: "https://www.bananacrystal.com/faq/what-should-i-do-if-i-encounter-technical-issues-with-loading-the-card/"
updated: "2024-08-06"
category: BC Debit Card / Loading Issues
---

# What should I do if I encounter technical issues with loading the card?

**Problem Example:**

1. The confirm button remains unresponsive when attempting to complete the card-loading process.
2. An “incorrect address” error message is displayed upon trying to load the card.
3. A greyed-out token option appears on the dashboard, preventing selection.

**Answer:**

If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps:

1. **Clear Cache:** Clear the cache on your browser to remove any temporary files that may be causing the issue.
2. **Hard Restart:** Perform a hard restart of both your existing dashboard and your browser.
3. **Relogin:** Log out of your account and then log back in to see if the issue persists.
4. **Try Another Device:** If possible, try accessing the application process from another device to see if the issue is device-specific.

If the problem persists after trying these steps, please provide the following details for further assistance:

- The last 4 digits of your card
- Amount of the card load
- Time of the transaction
- Short description of the issue
- Troubleshooting steps you have already taken
- Screenshot of your dashboard showing the unresponsive button

Our team will investigate the issue promptly and provide you with the necessary support to complete your card application.

⚠️Action Item: Please create a ticket on [support@bananacrystal.com](mailto:support@bananacrystal.com) with all the provided information.