---
title: What should I do if I’ve purchased the card but realize I’m ineligible to apply?
description: "Possible Scenario: - Not having a passport, facing delays in acquiring one? - Living in a location where shipping isn’t available? If you’ve purchased the card but can’t apply due to reasons like lacking a passport or shipping constraints, simply…"
url: "https://www.bananacrystal.com/faq/what-should-i-do-if-ive-purchased-the-card-but-realize-im-ineligible-to-apply/"
updated: "2024-07-25"
category: BC Debit Card / Application Process
---

# What should I do if I’ve purchased the card but realize I’m ineligible to apply?

Possible Scenario:

- Not having a passport, facing delays in acquiring one?
- Living in a location where shipping isn’t available?

If you’ve purchased the card but can’t apply due to reasons like lacking a passport or shipping constraints, simply request a refund. Please provide:

- Wallet address
- Email
- Reason for canceling the application

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.