---
title: What should I do if my verification was denied due to a bad proof of identity?
description: "If your verification was denied due to bad proof of identity, follow these steps: 1. **Login to your BananaCrystal account.** 2. **Navigate to the account settings** and click on the verification section. 3. **Upload a clear and valid proof of identity**:…"
url: "https://www.bananacrystal.com/faq/what-should-i-do-if-my-verification-was-denied-due-to-a-bad-proof-of-identity/"
updated: "2024-07-16"
category: Verification / KYC Process and Alternative For (NIN) Denied Verification
---

# What should I do if my verification was denied due to a bad proof of identity?

If your verification was denied due to bad proof of identity, follow these steps:

1. **Login to your BananaCrystal account.**
2. **Navigate to the account settings** and click on the verification section.
3. **Upload a clear and valid proof of identity**:
   - Use a high-quality camera to take a clear photo of your ID.
   - Ensure all details are visible and readable.
   - If using an NIN slip, generate a digital NIN card via the NIMC Mobile App and upload it.