---
title: What should I do if the card activation page freezes while I’m trying to activate my card?
description: "If you encounter any errors or if the page freezes during the card activation process, please wait for 5-10 minutes and then try uploading a different file for your selfie. This often resolves the issue and allows you to proceed…"
url: "https://www.bananacrystal.com/faq/what-should-i-do-if-the-card-activation-page-freezes-while-im-trying-to-activate-my-card/"
updated: "2024-08-05"
category: BC Debit Card / Card Activation
---

# What should I do if the card activation page freezes while I’m trying to activate my card?

If you encounter any errors or if the page freezes during the card activation process, please wait for 5-10 minutes and then try uploading a different file for your selfie.

This often resolves the issue and allows you to proceed with the activation successfully.