---
title: Where do I get help?
description: "For anything you can't resolve in the app -- verification issues, a deposit or withdrawal that seems stuck, or account questions -- contact **support@bananacrystal.com**. When it's about a specific deposit or withdrawal, include the reference code or transaction details so…"
url: "https://www.bananacrystal.com/faq/where-do-i-get-help/"
updated: "2026-07-27"
category: "Agents / Account, KYC & Getting Started"
---

# Where do I get help?

For anything you can't resolve in the app -- verification issues, a deposit or withdrawal that seems stuck, or account questions -- contact **support@bananacrystal.com**. When it's about a specific deposit or withdrawal, include the reference code or transaction details so we can locate it quickly.