I haven’t received any email regarding KYC even after 48 hours. What should I do?

If you haven’t received any rejection email regarding your KYC, it indicates that your KYC is approved. Kindly wait for the delivery email via DHL for tracking information. You should expect to receive your card within 3-5 weeks.

I encountered a technical issue while submitting my KYC documents. What should I do?

Problem Examples: Answer: If you’re experiencing difficulties with the KYC submission process, we recommend trying the following troubleshooting steps: If the problem persists after trying these steps, please provide the following details for further assistance: Our team will investigate the issue promptly and provide you with the necessary support to complete your KYC submission. ⚠️Action…

Is there a way to have full anonymity?

As with any card program, full anonymity is not possible. KYC (Know Your Customer) information is required to be submitted to the issuing bank as part of standard AML/KYC (Anti-Money Laundering/Know Your Customer) procedures.

Which countries are restricted for KYC?

The following countries/jurisdictions are restricted for KYC:

What if my KYC failed?

If your KYC fails, you will receive an email requesting resubmission. Simply visit https://app.bananacrystal.com/cards/requests/new to resubmit your KYC documents.

After my KYC was approved, what should I do next?

Once your KYC has been approved for card applications, there’s no further action required on your part except to wait for the card to be shipped to your mailing address. Please be advised that the entire application process typically spans 3-5 weeks for card issuance. Once the card is shipped out by DHL, you will…

How long does it take to receive KYC approval after submitting my application?

The approval process typically takes 1 minute only.

Is my KYC accepted?

KYC verification usually takes just 1 minute. Once approved, you’ll receive an email confirmation. If you haven’t received any updates or confirmation emails, please check your inbox, including your Spam folder, for notifications. If everything is in order and you’re still waiting for confirmation, please provide your account email address so we can assist you…

What documents are required for the KYC process?

You’ll need to provide the following:

Why do I need to get verified?

Just like when opening a traditional bank account, verification is essential to ensure the security and integrity of our services at BananaCrystal. As a financial institution, we have to obtain your IDs to comply with strict Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Verifying your identity helps us prevent fraudulent activities and safeguards…