I encountered a technical issue while applying for my card. What should I do?

Category: Application Process

Problem Example:

  1. The application page displays an error message.
  2. The page becomes unresponsive or freezes during the application process.
  3. I am unable to proceed to the next step of the application.
  4. The application form fails to load or appears distorted.
  5. I receive unexpected pop-up messages or prompts while filling out the application form.


If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps:

  1. Clear Cache: Clear the cache on your browser to remove any temporary files that may be causing the issue.
  2. Hard Restart: Perform a hard restart of both your existing dashboard and your browser.
  3. Relogin: Log out of your account and then log back in to see if the issue persists.
  4. Try Another Device: If possible, try accessing the application process from another device to see if the issue is device-specific.

If the problem persists after trying these steps, please provide the following details for further assistance:

  • Your wallet address
  • A brief description of the issue you’re encountering
  • Any screenshots or recordings that may help us understand the problem better

Our team will investigate the issue promptly and provide you with the necessary support to complete your card application. support@bananacrystal.com