What should I do if I’m missing a card load?

Category: Loading Issue

If you’re experiencing issues with a missing or delayed card load, please follow these troubleshooting steps:

  1. Clear your browser cache.
  2. Perform a hard restart of your existing dashboard and browser.
  3. Log out of your account and log back in.
  4. Try accessing your dashboard from another device if possible.

If the issue persists or if you’re unable to locate the card load, please provide the following details:

  • The last 4 digits of your card or email address
  • Amount loaded
  • Date and time of loading
  • Txn hash of loading
  • Screenshot of the full dashboard showing Transaction History and Card Balance

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.