What should I do if my card has expired but I don’t plan to get a new one?

Category: Card Issues, Security, Renewal

If you decide not to renew your card, please follow these steps to request a Card Termination:

  1. Fill out the customer request form:
  2. Provide a photo of yourself with your passport.
  3. Provide a photo of the card cut in half.
  4. Be aware that a $20 administrative fee will be deducted from your account.
  5. Please remember to spend or withdraw any remaining funds before requesting card termination.

Once you’ve completed these steps, our team will process your request promptly.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.