Why my card balance is different from what I loaded?

Category: Loading Issue

Your card balance may vary from the loaded amount due to the loading fee, which is fixed at 2.5% for all card tiers. Additionally, please note that pending transactions can also impact the final balance.

If you encounter discrepancies in your card balance, we recommend trying the following troubleshooting steps:

  • Clear cache
  • Perform a hard restart (existing dashboard and browser)
  • Relogin to your account
  • Try accessing the dashboard from another device if possible

If the issue persists, please provide the following details for further assistance:

  • The last 4 digits of your card
  • Card load amount
  • Time of the transaction
  • A short description of the issue
  • Details of any troubleshooting steps already taken
  • A screenshot of the dashboard

Our team will investigate the issue promptly and assist you accordingly. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.