Security and Escrow

 How does the escrow system work?

  • Answer: When a trade is initiated, the cryptocurrency being sold is held in a secure escrow account by BananaCrystal. Once both parties confirm that the terms of the trade have been met, the cryptocurrency is released from escrow to the buyer.

Is my transaction secure?

  • Answer: Yes, BananaCrystal uses advanced security measures, including escrow services, encryption, and 24/7 monitoring, to ensure your P2P transactions are safe and secure.


What should I do if there is a dispute in a trade?

  • Answer: If a dispute arises, you can contact BananaCrystal’s support team through the dispute resolution feature in the P2P trading section. Provide all relevant details, and our team will assist in resolving the issue. PS; the dispute feature comes up 24 hours after any transaction is carried out.