What is the fee for renewing an expired card?

We will notify you via email before your card’s expiration date for renewal.

What is the fee for replacing a lost or damaged card?

To request a replacement card, please provide: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

What happens if my card doesn’t have enough balance to cover the annual fee? Will I be notified via email?

Yes, you will be notified, and get instant notification on the site.

When is the annual fee charged?

The annual fee for the BananaCrystal card is charged after the first year, with the initial year being waived. This charge occurs on the anniversary of the account opening or card activation, following the standard practice for debit card annual fees.

How are annual fees charged?

Annual fees for debit cards are deducted automatically from the client’s bank account balance. This typically occurs before the anniversary date of the account opening or card activation. Clients should ensure they have sufficient funds in their account to cover the fee to avoid any potential overdraft charges or penalties.

What is the annual fee?

The annual fee for the BananaCrystal Card is $60. However, the annual fee for the first year is waived as part of our introductory offer.

What is the withdrawal fee?

The withdrawal fee for all card tiers is 0.75%. Additionally, please note that some ATMs may impose large fees and have foreign conversion fees. It’s important to ensure that your card is loaded with enough funds for the transaction to avoid any unexpected charges. If your balance falls below 10 USD (the recommended amount), the…

Can I view the transaction fees for my card on the dashboard?

Yes, you can view the transaction fees associated with your card transactions directly on the BananaCrystal dashboard. Simply navigate to the transaction history section, where you’ll find a detailed breakdown of all your transactions, including the associated fees. This provides full transparency regarding the fees incurred with each transaction.

What are the foreign transaction fees?

Foreign transaction fees will vary depending on your country and the POS terminal provider. However, on our end, the foreign transaction fee is 0.75%.

Are there any transaction fees for using the card online?

For all card tiers, there is a transaction fee of 0.75% for online use. Please note that this fee is standard and is charged by the service provider.