The FAQs on How to set and reset your pin
If you fail to enter your PIN correctly three times, your card will be automatically locked for security purposes. To unlock your card, you will need to provide: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
If you wish to reset your PIN, you will need to request a “rePIN,” which incurs a fee of 20 USD. This amount will be automatically deducted from your account. To request a rePIN or change your PIN, kindly provide the following details: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided…
Currently, the PIN setup is not available. For Plastic cards, the PIN is provided alongside the card document upon delivery. Meanwhile, for Metal Cards, the PIN is sent via email post-activation. If you wish to reset your PIN, you will need to request a “rePIN,” which incurs a fee of 20 USD. This amount will…
If you haven’t received your PIN code, please follow these steps: I’ll request the bank to resend your PIN for you. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
For Plastic cards, you’ll receive your PIN together with the card document attached when you receive your card. However, for Metal Cards, you’ll receive your PIN via email after the card has been activated.
