Customer Service Priority

Category: Customer Service Priority


  • Deposit to Dashboard issues
  • Card Load issues from VVIPs and Cardholders beyond 72 hours
  • Compromised or Lost Card
  • Unauthorized charges and transactions
  • KYC updates are overdue by 1 week
  • Card application and shipment updates are overdue by 5 weeks


  • Dashboard deposit issues
  • Delayed card loading for VVIPs and Cardholders (over 48 hours)
  • Card termination request
  • Card replacement request
  • Card activation request
  • KYC updates are overdue by 72 hours


  • Dashboard deposit issues
  • Card loading delays for VVIP and Cardholders (within 24 hours)
  • Card application processing (3-5 weeks)
  • KYC application processing (within 48 hours)
  • Requests: Online Features, Single High-Value Bypass, VIP Bypass, RePIN, PIN resend
  • Card shipment status and tracking number request
  • General Inquiries
  • How-To’s
  • Collaboration Inquiries