The FAQs on the Application Process Overview
Possible Scenario: If you’ve purchased the card but can’t apply due to reasons like lacking a passport or shipping constraints, simply request a refund. Please provide: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
Problem Example: Answer: If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps: If the problem persists after trying these steps, please provide the following details for further assistance: Our team will investigate the issue promptly and provide you with the necessary support to complete your card application. support@bananacrystal.com
Unfortunately, it is not possible to cancel a card application once it has been submitted. Applicants must proceed with the application process until they receive the card. Upon receiving the card, you can then request termination through the standard process. Card Termination Request Process:
To inquire about the status of your card application, kindly provide your wallet address. Please be advised that the entire application process typically spans 3-5 weeks for card issuance.
After KYC approval, delivery times typically range from 3 to 5 weeks, depending on your location. Rest assured, we strive to expedite the process as much as possible to ensure you receive your card in a timely manner.
You can own a maximum of two cards. If you already have a plastic card, the second card you acquire should be a metal card. The permissible combination is one plastic card and one metal card.
Follow the step-by-step instructions below: Important Notes:
