What to do if an ATM swallowed my card?

I’m sorry to hear about your card being swallowed by an ATM. We understand how frustrating this situation can be, but rest assured, we’re here to assist you every step of the way. Step 1: Contact the ATM Provider The first step is to contact the ATM provider. Their contact information is usually displayed on…

My withdrawal was declined. What should I do?

If your withdrawal was declined, we apologize for the inconvenience. Please provide the following details so our bank can assist you: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.