My withdrawal was declined. What should I do?

Category: Withdrawal Problem

If your withdrawal was declined, we apologize for the inconvenience. Please provide the following details so our bank can assist you:

  • Name
  • Card number
  • ATM name
  • Withdrawal Amount
  • Date of withdrawal
  • Video/Picture of the issue (if available)

⚠️Action Item: Please create a ticket on with all the provided information.