I want to terminate my card. What should I do?

We’re genuinely sorry to hear that you’re considering terminating your card. Your satisfaction is our priority, and we’re here to address any concerns you may have to enhance your experience with us. Before you proceed, could you please share the reason behind your decision? Your feedback is invaluable in helping us improve our services and…

May I request a Statement of Account for Balance check/unauthorized transactions/mismatch data on dashboard/Dispute?

Certainly! To request a Statement of Account, please provide the following information: Once you’ve provided this information, our team will process your request promptly and provide you with the necessary statement. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

My wallet has been compromised. Can I change the wallet connected to my account?

We’re sorry to hear about the compromised wallet and are here to assist you in updating your account information to ensure the security of your funds. To proceed with the update, please provide the following details: Once we receive this information, our team will promptly update your account with the new wallet address. If you…

How can I update my account information?

You can update the following details: To update your account information, please follow these steps: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

I encountered a technical issue while activating my card. What should I do?

Problem Example: Answer: If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps: If the problem persists after trying these steps, please provide the following details for further assistance: Our team will investigate the issue promptly and provide you with the necessary support to complete your card application. ⚠️Action…

What should I do if the card activation page freezes while I’m trying to activate my card?

If you encounter any errors or if the page freezes during the card activation process, please wait for 5-10 minutes and then try uploading a different file for your selfie. This often resolves the issue and allows you to proceed with the activation successfully.

How long does it take for card activation?

Your card should be activated within 24-48 hours after submission.

How do I activate my card?

By following these steps, you’ll have your Bananacrystal card activated and ready to use in no time.

Can I still use my card if there’s an issue with the blockchain?

Yes, in the event of a blockchain issue like low TPS (Transactions Per Second), it may affect the process of loading funds onto your card. However, once your card is loaded and your funds are stored with the bank, any blockchain hiccups will not impact your ability to use the card. You can still withdraw…

What to do if an ATM swallowed my card?

We’re sorry to hear that your BananaCrystal card has been swallowed by an ATM. We understand how frustrating this situation can be, but rest assured, we’re here to assist you every step of the way. Step 1: Contact the ATM Provider The first step is to contact the ATM provider. Their contact information is usually…