I want to terminate my card. What should I do?

Category: Account Management

We’re genuinely sorry to hear that you’re considering terminating your card. Your satisfaction is our priority, and we’re here to address any concerns you may have to enhance your experience with us. Before you proceed, could you please share the reason behind your decision? Your feedback is invaluable in helping us improve our services and ensure your satisfaction.

To initiate the process, kindly provide the following details:

  1. Fill up the customer request form:
  2. Provide a photo of yourself with your passport.
  3. Provide a photo of the card cut in half.
  4. Please note that a $20 Admin fee will be deducted from the account.
  5. Please remember to spend or withdraw any remaining funds before requesting card termination.

We value your relationship with us and hope to address any issues you may have. Thank you for considering providing us with the opportunity to assist you further. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.