I encountered a technical issue while activating my card. What should I do?

Category: Card Issues, Security, Renewal

Problem Example:

  1. The activation page displays an error message.
  2. I receive unexpected pop-up messages or prompts while filling out the activation form.
  3. The page becomes unresponsive or freezes during the activation process.
  4. I am unable to proceed to the next step of the activation.
  5. The activation form fails to load or appears distorted.


If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps:

  1. Clear Cache: Clear the cache on your browser to remove any temporary files that may be causing the issue.
  2. Hard Restart: Perform a hard restart of your existing dashboard and browser.
  3. Relogin: Log out of your account and then log back in to see if the issue persists.
  4. Try Another Device: If possible, try accessing the application process from another device to see if the issue is device-specific.

If the problem persists after trying these steps, please provide the following details for further assistance:

  • Your card number
  • A brief description of the issue you’re encountering
  • Any screenshots or recordings that may help us understand the problem better

Our team will investigate the issue promptly and provide you with the necessary support to complete your card application.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.