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What withdrawal statuses will I see, and what do they mean?

  • Initiated — the withdrawal was created but not yet sent to the payout partner.
  • Awaiting User — you need to complete an action (e.g. finish the MoneyGram withdrawal screen or provide required info).
  • Awaiting Payment — the payout is queued/in transit. For MoneyGram cash, this is your “ready for pickup” state — your cash is ready to collect.
  • Processing — the payout is in flight to your bank/partner.
  • Settled — done. The money has been delivered. ✅
  • Failed / Cancelled / Expired — the withdrawal didn’t complete (see the refund question below).

Settled, Failed, Cancelled, and Expired are final states.

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