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My withdrawal failed — do I lose my money?

No. If a payout can’t be completed, your balance is protected:

  • Your USDb is automatically credited back to your wallet (re-minted), and the one-time verification fee — if it was charged — is refunded too.
  • The system keeps retrying the refund until it succeeds, so a failed payout never leaves you short.
  • If a withdrawal stays stuck for an unusually long time, contact support@bananacrystal.com — some edge cases are resolved with a manual payout by our team.

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