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Do I need to complete KYC before I can deposit?

Yes. All fiat deposit and funding operations require verified KYC (identity verification). If your identity isn’t verified yet, deposit actions are blocked until verification is complete.

  • Start or check your verification under Account → KYC in your settings.
  • Verification review typically takes 1-2 business days.
  • Verification statuses you may see: verified, verification pending, verification missing, or verification failed.
  • If verification fails or you’re stuck, contact support@bananacrystal.com.

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