My deposit hasn’t shown up yet — what should I do?

Work through these in order:

1. Check the status of the deposit in the app (not on the partner’s page). If it’s Processing, it’s already detected and being credited.
2. Confirm you included the BC-XXXXXX reference exactly. A missing or wrong reference is the most common cause of delayed bank deposits — those go to manual reconciliation.
3. Confirm the amount you sent matches what you initiated. A mismatch can hold up automatic crediting.
4. Allow for bank timing — wires/ACH depend on your bank’s clearing time.
5. If it’s been well beyond the expected time and the status hasn’t moved, contact support@bananacrystal.com with your reference code — deposits that can’t be auto-matched are held safely for manual crediting, not lost.