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Home
FAQ
Business
Store at Agent Website
Store at Agent Website
Creating a Store
What is a store on BananaCrystal?
What do I need before I create a store?
Do I need a website to create a store?
Why is the store form split into three steps?
I clicked Next and nothing happened
What is a store handle?
What is the agent wallet for?
What does “currencies you get paid in” mean?
What is the main currency?
What is the “what do you sell” field for?
What is the difference between payment email and support email?
Why do you need my business address?
My postal code has letters in it and it was rejected
Can I skip step 3 of the store form?
What happens after I create my store?
Taking Payments
How do I actually start taking payments?
Can I see what my customer sees at checkout?
Why does my store page not show a Preview button?
Money and Refunds
Where is my store money held?
Why does my store balance say “estimated”?
My balance shows zero but I have been paid
How do store refunds work?
Managing Your Store
Can I edit my store after creating it?
Can I turn a store off temporarily?
What happens when I delete a store?
Can I get a deleted store back?
Someone deleted a store with money in it. Is the money gone?
My store problem is not listed here
What happens when I deactivate a store?
Can I bring a deactivated store back?
If a store with money in it is deactivated, is the money gone?
Can I permanently delete a store?
Store Team
Can other people help run my store?
Who can change store settings or delete the store?
Who can change store settings or deactivate the store?
Invoices
What is an invoice on BananaCrystal?
How do I send an invoice?
How does my customer pay an invoice?
What do the invoice statuses mean?
Can I cancel or edit an invoice?
Can an invoice have line items or a due date?
Can I download an invoice as a PDF?
Getting Help
How do I get help inside the app?
What is the difference between live chat and email support?
