Getting Help Archives - BananaCrystal

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BC Debit Card

109

General Question
Restriction
Application Process
KYC
Delivery
Pin
Card Issues, Security, Renewal
Card Activation
Account Management
Card Termination
- I want to terminate my card. What should I do?
Loading Process
Loading Rules
- Is USDT the only asset available for the Card load-up?
- Can I use other wallets to deposit funds onto my card?
Loading Issues
Transactions Processing
- How long does it take to receive a purchase refund?
- How long does it take for transactions to appear on the dashboard?
Transaction Rules
- Is there a daily limit for transactions?
Unauthorized Transaction
- How can I dispute unauthorized transactions on my account?
- What should I do if there are unauthorized transactions on my card that I did not make?
Transaction Issues
- My online payment couldn’t go through. What should I do?
- What should I do if my card transaction is declined or fails?
Payment Method
Special Transactions (Large Txn, Online Txn etc)
Card Balance
- Can I request a statement of account to verify my current balance?
- How do I check my card balance?
Transaction History
- How long does it take for transactions to appear on the dashboard?
- How do I access my transaction history?
Dashboard Issues
- What should I do if I notice a discrepancy or mismatch in the transactions shown on my dashboard?
- I noticed some unusual numbers displayed on my “Transaction History” dashboard. What should I do if I encounter bugged numbers on the dashboard?
Witdrawal Rules
- Is there a daily limit for withdrawals?
Withdrawal Problem
- What to do if an ATM swallowed my card?
- My withdrawal was declined. What should I do?
Exchange Fee
- How does the conversion from cryptocurrency to local currency work?
- What’s the exchange fee for non-USD fiat transactions?
Loading Fee
- Is there any difference in the loading fee percentage between loading small or large amounts?
- What is the loading fee percentage for BananaCrystal?
Transaction Fee
Withdrawal Fees
- What is the withdrawal fee?
Annual Fee
Card Replacement/Renewal Fee
- What is the fee for renewing an expired card?
- What is the fee for replacing a lost or damaged card?
General Questions On Fees
- Why are fees so high?
Bank Partner
General Question on Security
- What happens to my funds if BananaCrystal gets liquidated? How do I know my funds are secure?
- What measures are in place to minimize the risk of hacking or vulnerabilities?
Customer Service Priority
How to add your document to complete your card application

P2P Trades

22

Security and Escrow
How to Create and Respond to Trade Offers
- How do I respond to a P2P trade offer?
- How do I Create (Buy/Sell) Offers?
How to Fund my BananaCrystal Wallet
How do I Retrieve Funds Mistakenly Sent to the Wrong Account on BananaCrystal?
What are P2P Trades?
- What are P2P trades?
Add Payment Methods

Business

53

Business Referral
How to Set Up Your Store
- Store invoice payment methods
- Set up your store with BananaCrystal
Store Integration
- How to add store integrations?
Store Verification
- How to verify your account for your store or business?
Business Account
Store at Agent Website

Login/Sign in

13

Login
Sign Up

Help Videos

1

How to setup your digital dollar account

Virtual Terminal POS

18

How to Solve “There are no Payment Methods Available” Error on WordPress (WooCommerce)
How To Add Store Integrations
How To Install the WordPress Woocommerce Plugin
How To Verify Your Account for Your Store or Business
General Questions on Virtual Terminal POS

Account

5

How to setup your digital dollar account
What Payment Methods do you Support?
- We support the following fiat payment methods
Which Funding Methods do you Support?
- What to do if your funding order is not going through
- Here are the methods we support
Funding and Withdrawal Limits
- Funding and withdrawal limits

Verification

34

KYC Process and Alternative For (NIN) Denied Verification
Why do I need to verify my account?
- Reasons to verify your account
- Why do I need to verify my account?
Why Was My Verification Denied?
- Why Was My Verification Denied?
Why is my front camera black on Android when taking a selfie?
- How to fix a blank screen on an Android Phone
How To Fix the Camera Not Working On Your Android Phone
How To Fix Your Camera for Verification

About Us

5

What are your fees?
- Bananacrystal Fees?
What is a USD Digital Dollar Account?
- USD Digital Dollar Account
Which Countries do you support?
- Supported Countries
- Countries Bananacrystal Supports
What does BananaCrystal offer?
- What Services Does BananaCrystal Offer?

Bananacrystal USD Visa Debit Card

2

How to Apply for the USD debit card
- How to apply for a Bananacrystal USD debit card
How to get your Card referral link
- How to get your USD Debit Card referral link

Digital Dollar Account

5

How do I fund my Digital Dollar Account?
Are there any fees associated with a BananaCrystal Digital Dollar Account?
Can I use BananaCrystal Digital Dollar Account to make purchases online?
Is my money safe in BananaCrystal Digital Dollar Account?
What is a Secure Digital Dollar Account?

Security

12

Two Factor Authentication (2FA)

Partnership

5

How do I earn commissions?
How do I sign up for the BananaCrystal Partner Program?
How does the Partner Program work?
What is the BananaCrystal Partner Program?
GoHighLevel Integration
- How to Install BananaCrystal Crypto Payment Widget in GoHighLevel

Widget Integration

2

Widget Integration Setup
- Boost Your ECommerce Global Sales with BananaCrystal Payment Integration
- Need Assistance with Payment hash

Crypto

7

How to Receive USDT on Polygon using Receive Payment
How to Add Funds via Blockchain Cryptocurrencies
How to Receive Crypto through an External Wallet or Crypto Exchange
How to Send Crypto (using Send Payment)
What are the Crypto Assets Listed on BananaCrystal
Blockchain Network Supported by BananaCrystal
How to Check your Crypto Asset Balance on BananaCrystal

USD Debit Card Referral

6

How do I receive my referral payments?
Are there any limits on what I can earn?
How fast do I get my bonus after my friend signs up and makes a payment?
Which countries cannot participate in the referral program?
How can I share my link to a potential referral?
How does the referring a friend work?

How To Guide Video

29

Help Videos

Pyramid Referral Program

1

How the Pyramid Referral Program Works

Virtual Card Terms

5

BananaCrystal Card Authorized User Terms (“Authorized User Terms”)
BananaCrystal Credit Card Account Opening Disclosures – Set Credit Limit
BananaCrystal Spend Card Terms
Account Opening Privacy Notice
E-Sign & Electronic Communications Notice

Agents

71

Account, KYC & Getting Started
Deposits & Funding
Wallet & Balances
Swaps
Trading & Prediction Markets
Withdrawals & Cash-Out

AI Agents & MCP Tools

10

Can I see what my agent has been doing?
What security controls can I set on my agent?
Can my agent transact on another user’s behalf (approvals)?
How are large transactions handled?
What automatic abuse protections are there?
What limits and safeguards apply to my agent?
Which actions require KYC?
What are “scopes” and why do they matter?
How do I connect my AI agent?
What is the Agents / MCP integration?

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What is the difference between live chat and email support?

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Pay anyone in any country. Get paid in any currency. The payment layer for people, businesses and AI agents · 150+ currencies · Founded 2020.

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