How can I dispute unauthorized transactions on my account?

Category: Unauthorized Transactions

⚠️Action Item: Step 1 – Statement of Account Request & Lock Card Request

If you notice transactions on your account that you don’t recognize, please kindly provide us with information including:

  1. Name:
  2. Card #:
  3. Email Address:
  4. Statement Date Coverage:
  5. Lock Card(Yes or No):

⚠️Action Item: Step 2 – Dispute Transaction Report

  1. Screenshot of Transaction:
  2. Merchant (if available):
  3. Highlight the disputed transactions on your Statement of Account.
  4. Fill out the Disputed Transaction Form:

⚠️Action Item: Please create a ticket on with all the provided information.