What should I do if I encounter technical issues with loading the card?

Category: Loading Issue

Problem Example:

  1. The confirm button remains unresponsive when attempting to complete the card-loading process.
  2. An “incorrect address” error message is displayed upon trying to load the card.
  3. A greyed-out token option appears on the dashboard, preventing selection.


If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps:

  1. Clear Cache: Clear the cache on your browser to remove any temporary files that may be causing the issue.
  2. Hard Restart: Perform a hard restart of both your existing dashboard and your browser.
  3. Relogin: Log out of your account and then log back in to see if the issue persists.
  4. Try Another Device: If possible, try accessing the application process from another device to see if the issue is device-specific.

If the problem persists after trying these steps, please provide the following details for further assistance:

  • The last 4 digits of your card
  • Amount of the card load
  • Time of the transaction
  • Short description of the issue
  • Troubleshooting steps you have already taken
  • Screenshot of your dashboard showing the unresponsive button

Our team will investigate the issue promptly and provide you with the necessary support to complete your card application.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.