What happens when my card expires?

Category: Card Issues, Security, Renewal

When your card approaches its expiration date, you’ll receive a notification via email two months in advance to remind you.

To renew your card, simply follow these steps:

  1. Fill out the Customer Request Form:
  2. Submit the completed form to initiate the renewal process.

Card replacement fees are as follows:

  • Plastic card: 40 USD
  • Metal card: 160 USD ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.