Agents
FAQ for the BananaCrystal Agents platform
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Account, KYC & Getting Started
- Where do I get help?
- How is my account kept secure?
- What can I do without completing KYC?
- How do I check my profile and identity details?
- Which countries and currencies are supported?
- What KYC statuses might I see?
- How do I complete KYC, and how long does it take?
- What is KYC and why do I need it?
- How do I get started?
- What is BananaCrystal Agents?
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Deposits & Funding
- Can I deposit crypto directly?
- Is my deposit ever at risk of being double-credited or lost?
- What happens if I sent a deposit without the correct reference?
- My deposit hasn’t shown up yet — what should I do?
- How long does a deposit take to show up?
- What deposit statuses will I see, and what do they mean?
- Are there deposit fees?
- What are the minimum and maximum deposit amounts?
- How do I deposit cash with MoneyGram?
- What is the BC-XXXXXX reference code, and why must I include it?
- How do I make a bank transfer / wire deposit, step by step?
- What is a “Dedicated Deposit Account” and how does it work?
- Which currencies can I deposit?
- What deposit methods are available?
- Do I need to complete KYC before I can deposit?
- What does it mean to “fund” or “deposit” on BananaCrystal Agents?
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Wallet & Balances
- How do I check my balances and limits?
- What security controls protect my wallet and agents?
- What are my spending limits?
- How do I see my transaction history?
- Why doesn’t a token I received show up in my wallet?
- What is my account ID, and do I need to create a wallet?
- Why did my transfer or withdrawal fail even though I have enough total balance?
- Why is my available balance lower than my total balance?
- What’s the difference between my “total”, “available”, and “in-escrow” balance?
- What is my wallet, and what does it hold?
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Swaps
- Is there a minimum swap amount?
- Why did my swap fail with “insufficient available balance”?
- Why did my swapped balance not show up right away?
- How does a swap appear in my history?
- Which currencies can I swap between?
- What fees does a swap have?
- What exchange rate do I get?
- How do I make a swap?
- What is a swap?
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Trading & Prediction Markets
- Why did creating an offer or engaging fail?
- What if no one takes the opposite side of my offer?
- What happens if the other side doesn’t cooperate?
- Why is my balance locked when I have an open offer or trade?
- Can I cancel or edit after I’ve committed?
- What statuses will I see?
- Are there fees for trading / prediction?
- How and when does a position settle?
- What is leverage here?
- How do I take a position on an existing offer?
- How do I create an offer, step by step?
- What are the two ways to take part — offers and trades?
- What is a prediction market / trade on BananaCrystal?
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Withdrawals & Cash-Out
- How do I send money to another BananaCrystal user?
- Can I be charged twice or lose funds to a glitch?
- My withdrawal failed — do I lose my money?
- How long does a withdrawal take?
- How do I collect cash from MoneyGram?
- What withdrawal statuses will I see, and what do they mean?
- What are the withdrawal limits?
- Is there a withdrawal fee?
- How do I withdraw, step by step?
- Which currencies can I withdraw to?
- What withdrawal methods are available?
- Do I need KYC to withdraw?
- How does withdrawing money work?